HousseoTech

Refund and Returns Policy

1. Overview

At HousseoTech, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the terms and conditions for refunds and returns for digital products purchased from our website.

2. Digital Products

All products on HousseoTech, including digital workshops, tutorials, and e-learning materials, are delivered electronically. As such, certain conditions apply for refunds due to the nature of digital content.

3. Refund Eligibility

  • Change of Mind: Due to the immediate access to digital content, we cannot offer refunds for a change of mind after purchase.
  • Technical Issues: If you experience technical difficulties accessing the product, please contact our support team. We will work with you to resolve the issue. If the problem cannot be resolved, a full refund will be considered.
  • Defective Content: If a digital product is defective (e.g., corrupted files, incomplete content), please contact us within 7 days of purchase. We will provide a replacement or issue a refund after verification of the issue.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Reach out to our support team with the following information:
    • Your full name
    • Order number
    • Date of purchase
    • Detailed description of the issue
  2. Review Process: Our team will review your request within 5-7 business days. If the issue meets our refund policy criteria, we will process the refund and notify you via email.
  3. Refund Confirmation: If your refund is approved, the amount will be credited to your original method of payment within 7-10 business days, depending on your payment provider.

5. Non-Refundable Situations

  • Downloaded Content: If the product has been downloaded or accessed in its entirety, it is not eligible for a refund unless it is found to be defective.
  • Failure to Contact: Refund requests made beyond 7 days of the original purchase date or without sufficient details will not be processed.
  • Abuse of Policy: Any attempt to abuse the refund policy will result in the denial of a refund and possible restrictions on future purchases.

6. Exchanges

We do not offer exchanges for digital products. However, if you encounter a technical issue, we may provide a replacement copy of the product or an alternative of equal value.

7. Customer Support

For any questions or concerns regarding our refund and returns policy, please contact our support team. We are here to assist you and ensure you have the best experience with HousseoTech.